Contact Center Operations Manager (CCOM)

Designed for individuals that have the responsibility for day-to-day operations of the contact center and who need to know all aspects of the people, process, knowledge and technology. Certification candidates could include new Directors, Senior Managers, Managers, Team Leaders, Supervisors and Group Leaders. More...

Strategic Contact Center Leader (SCCL)

Specifically developed for senior level contact center executives who are responsible for creating the vision and implementing the strategic direction of the contact center. Certification candidates could include Vice Presidents, Senior Directors, Executive Directors and General Managers. More...

Contact Center Learning Professional (CCLP)

Appropriate for individuals responsible for the continuous learning and education of contact center associates and/or the dissemination of information to the staff. Certification candidates could include Trainers, Instructional Designers, Resource Specialists and Team Leaders. More...

Internal Contact Center Consultant (ICCC)

Intended for those individuals who are responsible for providing senior management with the customer information needed to make critical business decisions. Certification candidates could include Contact Center Departmental Liaisons, Information Specialists, Reporting Analysts, Managers and Team Leaders. More...