CERTIFICATION COURSES RADCLYFFE UNIVERSITY

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Contact Center Learning Professional (CCLP)

Appropriate for individuals responsible for the continuous learning and education of contact center associates and/or the dissemination of information to the staff. Certification candidates could include Trainers, Instructional Designers, Resource Specialists and Team Leaders.

Course Overview

  1. Core Online Courses
    • Multi-Level Communication Strategies
    • Group Facilitation
    • Practical Instructional Design Workshop
    • Experiential Facilitation Skills Workshop

  2.  Core In-House Courses
    • Instructional Design Lab
    • Applying Your Facilitation Skills
    • Determining and Meeting the Needs of the Internal Customer

  3.  Elective Courses (choice of 3)
    • Strategies for Designing Soft Skills, Product and Technical Training
    • Strategies for Designing Blended Learning  
    • Training ROI and Evaluation
    • Completing a Training Needs Assessment
    • Designing and Delivering Influential Report Presentations

The Radclyffe Family of Companies • 587 Glenwild Avenue, Bloomingdale, NJ 07403 • 973.768.1566