CERTIFICATION COURSES RADCLYFFE UNIVERSITY

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Contact Center Operations Manager (CCOM)

Designed for individuals that have the responsibility for day-to-day operations of the contact center and who need to know all aspects of the people, process, knowledge and technology. Certification candidates could include new Directors, Senior Managers, Managers, Team Leaders, Supervisors and Group Leaders.

Course Overview

  1. Core Online Courses
    • Multi-Level Communication Strategies
    • Contact Center Culture
    • Technology and Vendor Selection
    • Team-Building

  2.  Core In-House Courses
    • Tying It All Together: Planning and Implementing Your Vision
    • Strategic Operations and Workforce Optimization

  3.  Elective Courses (choice of 3)
    • Effect of Employee Satisfaction on Customer Satisfaction
    • Group Facilitation
    • Project Planning and Time Management
    • Key Performance Indicators
    • Creating and Delivering Influential Presentations

Click here to download CCOM Course Catalog  Download Adobe Reader Now

The Radclyffe Family of Companies • 587 Glenwild Avenue, Bloomingdale, NJ 07403 • 973.768.1566