CERTIFICATION COURSES RADCLYFFE UNIVERSITY

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Internal Contact Center Consultant (ICCC)

Intended for those individuals who are responsible for providing senior management with the customer information needed to make critical business decisions. Certification candidates could include Contact Center Departmental Liaisons, Information Specialists, Reporting Analysts, Managers and Team Leaders.

Course Overview

  1. Core Online Courses
    • Multi-Level Communication Strategies
    • Group Facilitation
    • Applying Tangible Consulting Skills within Your Organization
    • Project Proposals, Benefits & ROI

  2.  Core In-House Courses
    • Operations Review and Recommendation Presentation Workshop
    • Creating & Delivering Influential Report Presentations
    • Communicating Effectively in Writing
    • Determining and Meeting the Needs of the Internal Customer

  3.  Elective Courses (choice of 3)
    • Project Planning and Time Management
    • Contact Center Culture  
    • Strategic Positioning with Your Organization
    • Effective Benchmarking, Data Mining & Trending Reporting

The Radclyffe Family of Companies • 587 Glenwild Avenue, Bloomingdale, NJ 07403 • 973.768.1566