CERTIFICATION COURSES RADCLYFFE UNIVERSITY

Subscribe To What's New
Email:


C
A
L
L

C
E
N
T
E
R

T
R
A
I
N
I
N
G

&

C
O
N
S
U
L
T
I
N
G


C
A
L
L

C
E
N
T
E
R

O
U
T
S
O
U
R
S
I
N
G


R
A
D
C
L
Y
F
F
E

D
I
V
I
S
I
O
N
S

Strategic Contact Center Leader (SCCL)

Specifically developed for senior level contact center executives who are responsible for creating the vision and implementing the strategic direction of the contact center. Certification candidates could include Vice Presidents, Senior Directors, Executive Directors and General Managers.

Course Overview

  1. Core Online Courses
    • Multi-Level Communication Strategies
    • Value-Based Leadership
    • Integrated Approach to Performance Improvement
    • Leading Through Crisis

  2.  Core In-House Courses
    • Operational Leadership
    • Building a Mission-Critical Contact Center
    • Change Management
    • Tying It All Together: Planning and Implementing Your Vision

  3.  Elective Courses (choice of 3)
    • Technology and Vendor Selection
    • Strategic Partnering: When Outsourcing Makes Sense 
    • Group Facilitation
    • The Effect Of Employee Satisfaction on Customer Satisfaction
    • Contact Center Culture

The Radclyffe Family of Companies • 587 Glenwild Avenue, Bloomingdale, NJ 07403 • 973.768.1566